Shocking service and poor infrastructure

Our fibre went out this morning at around 8 and after being given the run around by our service provider VOX, a technician called at 10am to say there was a break in the fibre and they would update us later as to a repair ETA. We were unable to get through to SADV when we first called. We eventually called back only to be told SADV'S technicians won't come out this weekend and our fibre will only be fixed on Monday. This is the third time we have lost connection due to a break down of your infrastructure in the two months we have been a client. My fiancé works from home and is supposed to be available 24hrs to do remote IT support and is now unable to do his job due to your company's utter incompetence and lack of service delivery. I would advise anyone looking at fibre to stay far away from anything laid by this company.

I have included the VOX reference number so you can track the call with them as we were not given a reference when we were eventually able to get through to you.