Shocking Service

I signed up with SADV nine days ago and filled in all the required documentation. When I had not heard anything from SADV after two days I phoned to find out what was going on. I was told that it would take up to fourteen working days to ge me connected, I explained to them that I do not require an installation as I already have a fibre line. I was then told it would take up to five working days to connect me. That was a week ago.

Today I contacted them via their webite and have had no response except for the automated email generated when submitting the form. *** was cc'd in but clearly she was too busy to respond to an email received at 10am in the morning.

Shocking service!