CS
Corrie S

1 reviews | Active since May 2021

07 May 2021, 17:57

Shocking SADV!!

This is the most useless company i have ever delt with!! I have waited and still waiting for a line migration for over 2Weeks now, I have been **** to, been send to pillar and post, i have been given the incorrect equipment, I have been debit for a account I don't even have yet.. pro rata and full amount for a line migration that haven't taken place, I have logged over 24 Tickets with all the sadv representatives. Now when i get home i have no Internet? Makes no sense I don't understand how a company can still be in business and then don't give a **** about customers! I am tired of waisting my time on "log a ticket they will call you" I am shocked to my core and here I though telkom is bad but you guys take the number 1 spot over everybody! If you want all the names i delt with not a problem i can provide you with all the names and ticket numbers! I can provide you a bill for my vodacom contract as well. I wanted to speak to the so called manager to assist me regarding this but every single time they say no it will be sorted they promise me, Yup still waiting people 2Weeks now with a debit of R1800 but no line migration? You guys must be joking!! I have begged you to assist me? I am going to post this all over social media to make sure i am heard!! I am verified google reviewer, I AM TIRED NOW!!! My account has been suspended beacuse i reversed a debit order for a service i never had? Never seen? Yet i called and ask for the correct invoice to pay you still!! After all this **** i am still willing to pay my normal account as that is what human decency looks like!! Manager call me!! I am telling you i will go to another company and give them my money with a smile! I will cancel this line! I am done waiting to be assisted i am demanding assistance now!!

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Replies (1)
SADV
SADV's reply10 May 2021, 08:53
Official
 Good day Corrie,

Thanks for reaching out to us about this.

Please accept our sincere apologies for the inconvenience this has caused you, Your request has been escalated to the Accounts  as per our telephone conversation.

Please free to contact us at *********** , we will be happy to assist with any of your queries

Kind Regards
SADV Team 

Best regards,