Shocking / No service from SADV

I lodged a complaint on Monday the 28th December in the morning about not having any internet. I have followed this up with servers calls and emails and still nothing has been done 3 days later. They lady who answers the call says sorry we are using skeleton staff, and the technicians responsible for Serengeti Estates are on leave!!! I have no idea why this should be my problem, as that’s just shocking managment from SADV. We get forced to use their service by the estate, and it’s the biggest curse! So I have been using my 3G to try to my work and to function, and who knows how long it will take them to respond... but I am paying for something that I can’t use, absolutely useless .