SERVICE LEVEL/COMMUNICATION

<p>The communication and service delivery of SADV is quiet taunting!</p> <p> </p> <p>I have contacted SADV 2 weeks ago to notify them that I am going out of town and if my installation can be done before I leave. Arrangements were made after two months of my signup and unfortunately when they got here, it could not be done due the the person living below me not being home and they needed access to the unit.</p> <p> </p> <p>It was then resceduled, i cancelled all my important arrngements and sat and waited all day but they never pitched and there was nobody I could contact who would confirm if they are coming or not. I am now told that it can probably be done this coming Saturday, when my emails clearly state that I will be out of town - where is the break in communication coming from?????????</p> <p> </p> <p>Why is it such a mission to get this done even after months have passed when my urgency was expressed telephonically and via email!</p> <p>I dont mean to sound unreasonable as I understand that there are certain steps that have to be followed but I have done my part by being considerate and understanding during the arrangement - only to be left disappointed and in an inconveniencing situation!</p> <p> </p> <p>PS: I AM THE CLIENT WHO WILL BE PAYING MY MONTHLY SUBSCRIPTION - IF THIS EVER GETS DONE!! BUT OTHERWISE, YOU CAN KEEP YOUR "SERVICE" AND I WILL FIND OTHER MEANS TO MEET MY NEEDS!</p>