SADV’s service is horrible

Reported an issue and not ticket was logged. During the 2nd call where they explained that no ticket was logged they proceeded to log a wrong ticket, this is after I explained exactly what the issue was. I followed up everyday for 6 days in a row and still the connection is down, all they keep saying is that Vumatel has to come fix the issue. They only managed to get the issue to Vumatel on the 6th day after the initial call was logged, Vumatel was no better as they **** and said the issue was resolved and after a few phone calls they changed their statement and said they will send someone out to come check, this is what they were supposed to do from the beginning as I had told them that the issue is with the line on site.

We have not had a connection for 7 full days and had to opt to work from outside home.