SADV WORST OF THE PILE

I have been in customer service for all my life and I have to say SADV has to be the worst of the pile. I log onto their self service portal as per normal to process my payment. Complete my card details and make the payment, only to sit over an hour with my services still suspended. I go to their 24hr chat services, waited for over 8hrs to get assistance and to be told that by sending proof of payment they won’t assist me, only a banking statement will surface, bare in mind I have explained to the agent I have to go to bank or ATM and that would take a very long time. I was then told that this chat won’t be open cause I’m going to take too long and that I have to open a new chat line, on top of that the escalation process takes 24 to 48hrs for an inconvenience that was cause by their billing system not me, I know I probably won’t have my service activated anytime soon or never from the reviews I’ve read, you want to save yourself a headache and disappointing service…look for another ISP cause this one clearly takes its customers for granted