SADV - WiFi - Soweto Dlamini

I have had an absolutely appalling experience with this service provider and feel I have no choice but to make my frustrations public. I moved into my unit and have been without internet connectivity for the entire month of May — an unacceptable situation for anyone, let alone someone who relies on connectivity for work and daily life.

The issue stems from the fact that the existing line is registered under the name of the previous tenant who has since vacated the unit. What should have been a straightforward administrative transfer and technician installation has turned into a month-long nightmare of being ignored, redirected, and stonewalled. My order number is **OVR-*****, which I have had to repeat endlessly to no avail.

To make matters worse, my contact details have been captured incorrectly on multiple occasions, meaning that even when there has been an attempt to reach me, it has gone nowhere. Rather than taking accountability and correcting this, the response has been to send me in circles through a completely useless WhatsApp chatbot that is incapable of resolving anything beyond the most basic queries.

I have escalated this matter and even called in together with SADV in an attempt to get meaningful assistance — and still nothing has been done. No technician has been allocated, no installation has taken place, and no one has had the courtesy to follow up with urgency or accountability.

This level of service is completely unacceptable. I expect immediate resolution.