TB
Thabiso B
1 reviews | Active since Oct 2015
18 Jun 2023, 16:46
SADV VUMA REACH POOR SERVICE
Good Day.
I would kindly like to launch a complain about my Fibre Internet Service provider, SADV (Vumatel Reach). My ID: *** Address : 1391 Block BB Soshanguve.
I have been experiencing a poor network connection with my Fibre for the past 15 days or more. The internet speed is awfully slow, some of the website sometimes can't even load. Everyday I will log in a fault on their WhatsApp or Email Support assistance. Everyday they will tell you that they have logged in a ticket, but there's no resolution to the problem. And WhatsApp and Email is they only source of communication that you can use to reach out to them. Which is very frustrating.
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SADV's replyOfficial
20 Jun 2023, 10:31 SADV> Dear Customer – We are aware of the Vuma network problem in your area and are working on resolving this as a priority. We thank you for your patience during this time.
SADV's reply20 Jun 2023, 10:31
Official
SADV> Dear Customer – We are aware of the Vuma network problem in your area and are working on resolving this as a priority. We thank you for your patience during this time.