SADV & Vodacom disgusting Customer Service

We signed up for the fibre promotion with SADV & Vodacom, since signing up we have hardly been able to use the internet.. Between SADV & Vodacom we are down every other day but nothing beats being down since 28 January, 12 days and still no feedback, no help and no support.e have logged numerous calls with both SADV & Vodacom, for internet being down since 28 January 2019

We get told: 1. A call has been logged with a technician 2. They will get back to us. 3. Nothing has been done since the last call we logged!!!

We have just received a bill from Vodacom for a service we

How do we go about getting this resolved?

Whenever we ask to speak to a manager, the manager is never available. When we ask what the managers name is that we can speak to, we get told that they're not sure which manager is on duty!??