SADV Very Poor Service

I have app**** for fibre through Afrhost on the 5th of May 2020 but the fibre was done by SADV in our complex. The fibre line has already been installed into my unit, SADV just did not install the CPE/ONT device when they did the installation previously.

I patiently waited for the 2 weeks turnaround lead-time as stated on the communication from Afrihost and SADV. After the two weeks I started to follow up with both parties. I then was advice by Afrihost they are awaiting SADV to confirm installation as SADV did receive the order on the 7th of May 2020.

Till to date no response was received from SADV on all the request raised with them from myself and Afrihost.

Unfortunately this is hampering our household income (ie Myself and my Wife) as we are depended on the network connection to sustain our income.

This is not a good start between customer, Afrihost and SADV.