SADV useless and does not think much of its customers

The support department is very ***********, these are people that are supposed to handle first line contact with customers meaning that if there is an outage at a specific area they need to always be up to date especially if the outage affects multiple people.

And their network department is just useless, I mean i have been without internet since last week Thursday and today is Sunday, meaning that this is the 4th day without the service I am paying for and when i call in for feedback i get told that they are still busy fixing the issue, the same thing i was told 3 days ago.

If you are a client in the market looking for a fibre provider DO NOT GO WITH THEM, they know nothing about customer service.

I mean how do you expect a customer to be understanding if they have been offline for 4 days and for them they are not even pro active, it's like this is normal.

We use internet for work which is why we installed it in the first place but how do i work if i am offline for 4 days? If it takes more than 4 days just to restore a service then every SADV customer should be very worried if your business relies on them being up then goodluck to you.