SADV Took my money for services that were not provided its been day 3 and still no communication from them

SADV debited money from my account on the 1st of December 2021. They did not communicate with me or send any sort of communication to say they have debited money and when the installers were going to come to install. I had top call them and I was placed on hold for over 30 minutes with the first call. They said I was no6, then no. 3 on the call , and then it went off. I called again and this I spent 17 minutes and still nobody from customer services took my call. I have no Idea what is happening. I don't know if they are ******** or what. Someone by the name of Ottillia called me and told me that they were going to call me yesterday 3/12/2021 or today but till now there has not been any communication. This is frustrating and hate their services as there is no communication coming from their side. Finally yesterday I got a hold of them and was told that they were still going to escalate this and when I asked when they were going to get back to me I was told on Monday 6/12/2021. This is so messed up because I wanted Fly Cool SA and was advised by the Agent for Vuma Noluthando Mgijima to go for SADV as they were quick and the pricing was slightly different from fly cool with only R10. I do so because I was in a rush and very desperate because I am working from home. Meaning if next week no one will be at the office my job will come to an end because I don't have fiber at home. Considering the Covid 19 positive numbers in the past few days. The no communication at all from this company but they were quick to take my money for the services they did not provide.