SADV the worst

I am writing to express my extreme dissatisfaction with the service I have received from SADV. Your website and mobile app are by far the worst I have ever used, and the lack of functionality has caused me significant inconvenience. To make matters worse, I recently changed my cheque card, which I previously used for payments, and now there is no way for me to update my card details on your platform.

What’s even more frustrating is that my active plan still shows an old, outdated plan instead of the one I have been paying for over the past six months. When I reached out for help via WhatsApp, your support team provided me with an account reference to use for a manual payment through EasyPay. However, this reference caused an error, and my payment was deducted without being processed. EasyPay has now informed me that it could take up to five days for the money to be refunded—an unacceptable delay for what should be a simple transaction.

I believe the reference I was given was incorrect, likely tied to my old plan, which further highlights the incompetence of your staff. When I requested a callback from a manager to resolve this issue, no one bothered to contact me—even after waiting nearly an hour. This level of service is completely unprofessional, especially for a WiFi provider that should prioritize seamless and hassle-free customer experiences.

I demand immediate assistance to update my payment details, a confirmation of my refund, and a proper explanation for these failures. A manager must contact me urgently to resolve this matter. The way this has been handled is nothing short of pathetic, and I expect better from a company that claims to provide reliable service.