SADV Such Bad Service and Communication

Such pathetic service. I logged a call on Monday as I had no internet access - No response. Tried to call - no answer. Logged another call on Tuesday - email received saying they had added this one to the first one logged. Rinse and Repeat on Wednesday. And then suddenly received and email on Wednesday late afternoon thanking me for my patience and understanding and that the network error in our neighbourhood had been resolved and to reboot both the ONT/CPE and the ticket is now closed followed by another email confirming that the ticket had been closed and could I rate their service. Well .. I rebooted both and waited in anticipation - still not working. I then checked with 2 of my neighbours, who are also on SADV and they have not been having any problems at all. Firstly, poor communication, secondly slow to no response and thirdly incorrect information in terms of what the error is and that it had been resolved... And I still have no internet - Not on SADV, just not on!!