SADV SO CALLED "CUSTOMER SERVICE"

SADV - YOUR SERVICE IN GENERAL IS PATHETIC

Lets not even start at your Client Service. First of all we signed up on the 15 August 2019 with Cool Ideas using SADV as our ISP. Its now the 10 of September and we are still waiting for installation to take place. We understood installation could take up to 3 weeks although we phoned each week following up to make sure they received our order as we already had a bad experience with Afrihost as well, all fair and well SADV always said our order is being processed . (Keep in mind we always had to phone them to know what's going on). After waiting almost 4 weeks I decided to send both Cool Ideas and SADV an email explaining our situation and how highly irritated we are. Due to no surprise only Cool Ideas rep**** (in fact gave us a call that same day ). We told the helpful lady at Cool Ideas that should we not have installation by the next 24hours we will be cancelling our contract. This morning I got a call from SADV to ask when installation can take place we advised today at 14h00 , I also said that they can't be late as my partner will be taking off work and needs to go back. 14h00 came and no show , we waited until 14h30 and phoned SADV - first you get put on hold for 6 minutes only for someone to come back and say " I have escalated this to our technical advisor" , after arguing with the lady that this is urgent she rep**** with you are not even on the list for installation today. WHAT. After calling Cool Ideas the same helpful lady was on SADV's back and I quickly received a call from SADV apologizing for the inconvenience but their technician was double booked (ITS ALL ABOUT COMMUNICATION WITH STAFF SADV )

And yet still no installation…..

DO NOT USE SADV AS YOUR SERVICE PROVIDER