AG
Al G
1 reviews | Active since Jan 2019
14 Jan 2019, 12:52
SADV slackness
SADV ripped up the sidewalks around our neighbourhood of Ormonde in Jhb South, laid fibre in August and put it all back together again. It is now four months and no one that we know of is able to get connected with the Fibre service.
The SADV people are too frustrating to deal with, all sorts of excuses and no ETA on the commissioning and activation of our systems. I mean this is apparently their core business and they haven't a clue on timeline.
It's beyond pathetic. I have no idea how these people stay in business. And the reports I read here and on Google seem to echo this sentiment.
A strong recommendation to stay away from SADV if you can. :-(
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SADV's replyOfficial
14 Jan 2019, 13:44Hi Alastair, we truly apologize for this lack of service you have received. I can assure you that we are installing customers in Ormonde every week. We have received your order, as of the 27th of November. Unfortunately, there was a delay in the scheduling due to our shutdown period. However, we have started scheduling the installations of orders as of the 7th of January again. Our technical coordinator will be in touch ASAP.
Best regards,
SADV's reply14 Jan 2019, 13:44
Official
Hi Alastair, we truly apologize for this lack of service you have received. I can assure you that we are installing customers in Ormonde every week. We have received your order, as of the 27th of November. Unfortunately, there was a delay in the scheduling due to our shutdown period. However, we have started scheduling the installations of orders as of the 7th of January again. Our technical coordinator will be in touch ASAP.
Best regards,