SADV -simple request to transfer my line, 3 weeks later still nothing, no feedback, no communication

After 3 weeks of numerous calls back and forth between my SP and SADV trying to just transfer my line i still have no joy dealing with SADV. I have been given quite the run around from my SP to SADV when the actual issue is at SADV. The frustration is on another level while i am still paying diligently for my line ( even though i CANNOT make use of it) all it boils down to is the lack of service received from SADV. I had to move from my previous residence and just requested for my line to be transferred as my new location (which is directly opposite my previous residence) that does already have fibre installed and still nothing. My work (income) is being affected and i have to fork out extra funds to work at other locations which costs travelling besides the fee i need to pay for the internet access- see/hear my frustration??? What is it going to take for this matter to be resolved? All i need and all i asked for is for this to be sorted. My SP line is open and im still paying , I JUST NEED TO PLUG IN AND CONNECT but cannot do so because SADV is not coming out to install their boxes! My income is being affected which is leading to financial strains which is leading to unhappy family which could lead to more serious matters all because of lack of customer service. PLEASE SADV, get me sorted ASAP.