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KK

1 reviews | Active since Aug 2019

11 Jan 2021, 15:46

SADV service standards have fallen off a cliff

Its unfortunate that my first Hello Peter review was in praise of SADV in 2019 but today I need to say the exact opposite. We have been trying to upgrade our internet for MONTHS. Emails go unanswered, waiting on the telephonic line takes a ridiculously long time. I could not be more disappointed. I'll assume 2020 took a toll on SADV as it did on all of us but its time to pull those socks back up.

And stop with the "your call is important to us" - if it was you would answer it, wouldn't you? I finished my contract minutes AND airtime waiting for someone to help me. Of course, that wouldn't have happened if SADV responded to emails to begin with.

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Replies (6)

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Replies (6)

SADV's replyOfficial

11 Jan 2021, 16:48

Good day Kabelo

Thank you for reaching out to us about this,

Apologies for the delay and inconvenience this may have caused you, please accept our sincere apologies in regards with getting your upgrade completed.

As per our conversation, we have managed to complete your upgrade

SADV's reply11 Jan 2021, 16:48

Official

Good day Kabelo

Thank you for reaching out to us about this,

Apologies for the delay and inconvenience this may have caused you, please accept our sincere apologies in regards with getting your upgrade completed.

As per our conversation, we have managed to complete your upgrade

SADV's replyOfficial

11 Jan 2021, 16:48

Good day Kabelo

Thank you for reaching out to us about this,

Apologies for the delay and inconvenience this may have caused you,

SADV's reply11 Jan 2021, 16:48

Official

Good day Kabelo

Thank you for reaching out to us about this,

Apologies for the delay and inconvenience this may have caused you,

SADV's replyOfficial

11 Jan 2021, 16:48

Good day Kabelo

Thank you for reaching out to us about this,

Apologies for the delay and inconvenience this may have caused you, please accept our sincere apologies in getting your upgrade completed.

As per our conversation your upgrade has been completed,

Please reach out to us at *** we will be happy to address any of your queries.

Kind Regards
SADV Team

SADV's reply11 Jan 2021, 16:48

Official

Good day Kabelo

Thank you for reaching out to us about this,

Apologies for the delay and inconvenience this may have caused you, please accept our sincere apologies in getting your upgrade completed.

As per our conversation your upgrade has been completed,

Please reach out to us at *** we will be happy to address any of your queries.

Kind Regards
SADV Team

SADV's replyOfficial

11 Jan 2021, 16:48

Good day Kabelo

Thank you for reaching out to us about this,

Apologies for the delay and inconvenience this may have caused you, please accept our sincere apologies in getting your upgrade completed.

As per our conversation your upgrade has been completed,

Please reach out to us at *** we will be happy to address any of your queries

SADV's reply11 Jan 2021, 16:48

Official

Good day Kabelo

Thank you for reaching out to us about this,

Apologies for the delay and inconvenience this may have caused you, please accept our sincere apologies in getting your upgrade completed.

As per our conversation your upgrade has been completed,

Please reach out to us at *** we will be happy to address any of your queries

SADV's replyOfficial

11 Jan 2021, 16:48

Good day Kabelo

Thank you for reaching out to us about your e

SADV's reply11 Jan 2021, 16:48

Official

Good day Kabelo

Thank you for reaching out to us about your e

KK

Kabelo K's updateReviewer Update

11 Jan 2021, 16:53

I'm still annoyed about how long it took, but I am happy that your response to my complaint was quick and helpful. The young man who helped me was very efficient and pleasant to deal with. I am happy with my speedy internet, thank you.

KK

Kabelo K's update11 Jan 2021, 16:53

Reviewer Update

I'm still annoyed about how long it took, but I am happy that your response to my complaint was quick and helpful. The young man who helped me was very efficient and pleasant to deal with. I am happy with my speedy internet, thank you.