SADV - Service company? I think not.

Out of all the fibre / internet service providers we have dealt with, SADV takes the cake in terms of terrible service. We have been trying to get ANY information & communication from SADV as to when our fibre is going to go live for 2 weeks now. E-mails only get responded to days later, and the answers given are always vague. When calling SADV, it took at least 5 minutes for someone to attend to the query, and even then was there no need to try resolve the matter sooner or provide some sort of solution. We have been begging for the fibre box to be installed in our unit every day, and yesterday saw that a fibre box was installed in a vacant unit with no occupiers, but not ours. To make matters worse, there is no cellphone connectivity in the units, so it is not even possible to hotspot off a cellphone. I would prefer not to mention the representative by name that we are dealing with out of common courtesy, but we are extremely disappointed in the lack of professionalism and urgency given to our request. SADV should consider hiring staff members who actually want to deliver a service, and work with customers. When dealing with a representative who takes no pride in the company they work for, it gives a terrible message to the public about the company and the service they 'supposedly' provide.