JM
Jacqueline M
1 reviews | Active since Sept 2019
12 Sept 2019, 15:04
SADV service
I app**** for fibre with Afrihost on 8th July this year, and I'm still waiting. I'm staying in a Complex where SADV did the installation, but the little box in our unit has been found to be faulty by the SADV technicians. I have been calling SADV every week and speaking to different people and get promises that our issue will be attended to, but no repair had been done yet. Two technicians and a Subcontractor have come and told us what we already know that there is no power from the box, but no action has been done. Please what what should I do now, so disappointed about SADV customer service
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Replies (11)0
Replies (11)
SADV's replyOfficial
12 Sept 2019, 16:34Hi Jacqueline, unfortunately, we cannot locate an order under your name or any tickets logged. Please let us know what name the order was under and we will escalate this for. We cannot apologise enough for the inconvenience caused and will try to assist by escalating this for you, to the relevant department manager.
Best regards,
SADV's reply12 Sept 2019, 16:34
Official
Hi Jacqueline, unfortunately, we cannot locate an order under your name or any tickets logged. Please let us know what name the order was under and we will escalate this for. We cannot apologise enough for the inconvenience caused and will try to assist by escalating this for you, to the relevant department manager.
Best regards,
JM
Jacqueline M's updateReviewer Update
13 Sept 2019, 17:42The order is under Lebogang Mogudi
JM
Jacqueline M's update13 Sept 2019, 17:42
Reviewer Update
The order is under Lebogang Mogudi
JM
Jacqueline M's updateReviewer Update
13 Sept 2019, 17:43The order is under Lebogang Mogudi
JM
Jacqueline M's update13 Sept 2019, 17:43
Reviewer Update
The order is under Lebogang Mogudi
SADV's replyOfficial
23 Sept 2019, 09:50Hi Jacqueline, apologies for the delay. We have escalated this to our Operations Manager for urgent attention.
Best regards,
SADV's reply23 Sept 2019, 09:50
Official
Hi Jacqueline, apologies for the delay. We have escalated this to our Operations Manager for urgent attention.
Best regards,
JM
Jacqueline M's updateReviewer Update
23 Sept 2019, 10:09How urgent attention is it, that's what was said more than a week ago. How long do I still have to wait
JM
Jacqueline M's update23 Sept 2019, 10:09
Reviewer Update
How urgent attention is it, that's what was said more than a week ago. How long do I still have to wait
SADV's replyOfficial
23 Sept 2019, 11:33Hi Jacqueline, we are waiting on your Body Corporate's approval to lift the paving in order to fix the fibre that was damaged by a contractor who was fixing the water pipes in your complex. That has caused the delay. Our Ops Manager will follow up again.
Best regards,
SADV's reply23 Sept 2019, 11:33
Official
Hi Jacqueline, we are waiting on your Body Corporate's approval to lift the paving in order to fix the fibre that was damaged by a contractor who was fixing the water pipes in your complex. That has caused the delay. Our Ops Manager will follow up again.
Best regards,
JM
Jacqueline M's updateReviewer Update
25 Sept 2019, 13:29Who did you contact and when, because neither the Bodycoperate or the Caretaker received any communication from SADV. This shows how SADV conduct their business, NO HONESTY
JM
Jacqueline M's update25 Sept 2019, 13:29
Reviewer Update
Who did you contact and when, because neither the Bodycoperate or the Caretaker received any communication from SADV. This shows how SADV conduct their business, NO HONESTY
SADV's replyOfficial
25 Sept 2019, 15:44Hi Jacqueline, we contacted a Mr Leon from your body corporate.
Best regards,
SADV's reply25 Sept 2019, 15:44
Official
Hi Jacqueline, we contacted a Mr Leon from your body corporate.
Best regards,
JM
Jacqueline M's updateReviewer Update
27 Sept 2019, 14:38Was told by one of your employees yesterday that an email was sent to Leon yesterday, but he just told me he has not received it yet. Trying to call but my call cannot be connected
JM
Jacqueline M's update27 Sept 2019, 14:38
Reviewer Update
Was told by one of your employees yesterday that an email was sent to Leon yesterday, but he just told me he has not received it yet. Trying to call but my call cannot be connected
JM
Jacqueline M's updateReviewer Update
27 Sept 2019, 14:40Wish to speak to management of SADV, as my issue is not resolved now for over two months
JM
Jacqueline M's update27 Sept 2019, 14:40
Reviewer Update
Wish to speak to management of SADV, as my issue is not resolved now for over two months
SADV's replyOfficial
27 Sept 2019, 15:06Hi Jacqueline, we have escalated this to both the Operations Manager and the Client Services Manager. We will ask that one of them contacts you.
Best regards,
SADV's reply27 Sept 2019, 15:06
Official
Hi Jacqueline, we have escalated this to both the Operations Manager and the Client Services Manager. We will ask that one of them contacts you.
Best regards,