AJ
Adriaan J

1 reviews | Active since Jul 2018

03 Jul 2018, 13:39

SADV - SA Digital Villages - rather pathetic

SADV - SA Digital Villages - rather pathetic I recently moved house, and had fiber through Afrihost (installed by Openserve) at my previous residence. Installation and service was great by both. New complex has installation done by SADV - and for the past two weeks I have had daily communication with Afrihost about getting the service active. The fiber is already installed in the house, however needs to be activated by SADV. Here-in lies the problem! SADV promises on a daily basis (through communication with Afrihost) to make an appointment with me - this NEVER happens. Installation was "scheduled" for Friday last week which came and gone without any contact from SADV. I have tried calling SADV with hopeless and pathetic response from all their call centre staff. Numerous contact made via their website call-log function with NO..absolutely NO response or call back! This is absolutely pathetic! Today two weeks later still NO response from SADV. And this for a service I will be paying for, begging them for any form of feedback - useless! So if you are reliant on SADV - GOOD LUCK!

0
Replies (1)
SADV
SADV's reply26 Feb 2019, 13:32
Official
Hi Adriaan, just a courtesy message, since this issue would've been resolved already. We cannot apologize enough for the service received and we hope that your experience with our company was nothing but positive after the above-mentioned issue was resolved.