CF
Carol F
1 reviews | Active since Mar 2021
02 Mar 2021, 20:21
SADV - prepare to be frustrated when they manage your internet.
We have written to SADV to get an updated statement or account every month for about 6 months - to no avail. We are also struggling with our internet service. Whenever I am on a Zoom I get kicked out saying my internet is unstable. When you write to ask for help you get a generic response that says. We have updated your request ***), please see more details below. To add additional comments, reply to this email.
Kind regards, The SADV Team
You can reply to this 100 times and you will receive the exact same generic response again and again - it is beyond comprehension - when you phone you can wait for 10 mins and more for someone to respond.
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Replies (1)SADV's replyOfficial
04 Mar 2021, 09:43 Good day Carol Thanks for reaching out to us about this. Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. As per our conversation, your statement of the account has been sent and received as per your request.
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries. Kind Regard
The SADV Team
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries. Kind Regard
The SADV Team
SADV's reply04 Mar 2021, 09:43
Official
Good day Carol Thanks for reaching out to us about this. Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. As per our conversation, your statement of the account has been sent and received as per your request.
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries. Kind Regard
The SADV Team
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries. Kind Regard
The SADV Team
