Sadv poor service poor fibre

We have been with out fibre since friday 08 march 3 pm. I have called through to the call centre numerous times last night. I was informed a technician is on site reparing a flooded fibre pod. At 9 pm that evening i called for an update and they were still saying the technicians are onsite and it will be resolved by 09 march. I calles through to sadv on 09 march and the call centre wasnt even aware that there was an outage. I ticket was logged and i was informes a technician would be enroute. 09 march 2 pm i called for an update as a technician never pitched. Yes we are aware of the problem all of greenstone crest is out and has no fibre. We can only get a technician onsite on monday. This service is poor and beyond pathetic. Not even the customer care knows whats going on??