mP
martin P
1 reviews | Active since Mar 2021
03 Mar 2021, 08:40
SADV pathetic service
Worst service ever. Service desk does not answer. Your phone calls get cut-off. Technicians does not get back to you. Reception does not answer calls. You never know when to expect to have connectivity. Fibre should be reliable, especially in times where the majority of the workforce work from home. Numerous calls have been logged. I'm in an estate, don't know how an estate can sign contracts with vendors like this. Where is the SLA ?
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SADV's replyOfficial
04 Mar 2021, 09:31Good day Martin
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding.
As per our conversation, we have discussed the various outages that have been reported and network issues experienced, and we are working on stabilizing our network.
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regards
The SADV Team
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding.
As per our conversation, we have discussed the various outages that have been reported and network issues experienced, and we are working on stabilizing our network.
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regards
The SADV Team
SADV's reply04 Mar 2021, 09:31
Official
Good day Martin
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding.
As per our conversation, we have discussed the various outages that have been reported and network issues experienced, and we are working on stabilizing our network.
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regards
The SADV Team
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding.
As per our conversation, we have discussed the various outages that have been reported and network issues experienced, and we are working on stabilizing our network.
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regards
The SADV Team