EN
Evert N

1 reviews | Active since May 2019

13 May 2019, 13:26

SADV only has excuses for poos service delivery.

Poor service turnaround.. Why is it mandatory to postpone a problem rather than to solve or provide an solution. The fiber lines are already in the complex, but the lines are not active, all support can say is that they have talked to the project manager and that the lines will be active in the coming weeks. This is the excuse given to everyone that makes an inquiry. It seem that either SADV has *********** project managers or the company does not want to do business. If you are unable to provide a service away from your head office (which seems unlikely) then don't provide service in other provinces. It seems everyone in Bloemfontein has a bad experience with your company. Please provide people with a relevant ETA and stick to it rather than saying the lines will be active in the coming month or "so". Never have I ever struggled to get internet access, till I was told by my chosen service provider they cant do anything for me till another company has finished their work. UNBELIEVABLE!!

0
Replies (2)
SADV
SADV's reply20 May 2019, 08:57
Official
Hi Evert, we are terrible sorry that you have not received any feedback from our teams. Please let us know which complex you are referring to and we will provide you with a comprehensive update.
EN
Evert N's update20 May 2019, 09:06
Reviewer Update
The complex is Arezzo in Bloemfontein, Langenhoven Park I have been told the lines will be active on the 22nd of may. Will this be the final date because it has been moved now over months. I was also told it would be active in the week of the 13th to the 17th of may, so this has come and gone so I strongly don't believe it will be active on the 22nd...