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MS
Mpho S

1 reviews | Active since Aug 2018

17 Dec 2019, 19:01

SADV n MWEB shocker

Shocking experience so far. Haven't had internet in the last three days. No comms from both SADV n MWEB as an ISP. Same story when you call them. Hot a 10mbs line but I'm also running on 5mbs. Shocking I tell you. Now I can't work

0
Replies (4)
SADV
SADV's reply18 Dec 2019, 08:29
Official
Hi Mpho, please can you send us your ticket number in a private reply, so we can follow up for you. Unfortunately, MWEB handles all first line support and communication. So if there is an outage, we send the notification to the ISPs and they are responsible for passing this information on to you, the customer. However, if you send us details, we will get our team to look into it for you.

Best regards,

MS
Mpho S's update18 Dec 2019, 16:05
Reviewer Update
There was no ticket number given... I still have no internet
SADV
SADV's reply18 Dec 2019, 16:10
Official
Hi Mpho, we need some sort of details in order to escalate to our team. Could you please private reply with your address and we can try and assist.

Best regards,

MS
Mpho S's update19 Dec 2019, 18:40
Reviewer Update
31 Willoughby Street
Kenmare
The matter is still not resolved.... Not happy at all