SADV is useless and Vuma is just allowing it

The worst of the worst, we paid an additional amount to upgrade our connection, instead you disconnected the WiFi, we have been trying to get assistance but your clueless agents don't know what they are doing. I started a chat with a Bongani on your portal but I have been talking to myself, he last just said you are through to Bongani. Do you people realise that we basically use internet for everything these days including our TVs or you just don't care?