NW
Norman W

1 reviews | Active since Feb 2019

25 Feb 2019, 09:19

SADV is the worst Fiber provider in South Africa

Don't waste your money using this company for Fibre to the home. They are disgustingly unprofessional and I have had it!! When your internet goes down with this company it doesn't go down for an hour or 2. It goes down for DAYS!!! And the worst thing is they give you NO feedback and NEVER update the ticket. You literally sit in the dark wondering if they are ever going to resolve the issue. They send out a generic "we are aware..." and then you never hear from them again, no matter how many messages you send! I am now going 4 days without internet with zero idea of what is happening and this is the 2nd time I've been out for longer than 3 days and I only signed up with them in November 2018.

And finally. Yes there is more! I signed for a 50 MBPS upload and 50 MBPS download speed. I NEVER EVER get close to that number. The best I get is 35 MBPS. But when I send through a request to support asking them to see why I am not getting anywhere near the 50 I am paying for I get a message that says...and I quote..."Everything is running perfectly on our end!" If everything was running perfectly I would be getting 50 MBPS but guess what happens when I reply saying exactly that? NOTHING!!!!!!I get total silence because they are so arrogant they are right and I am wrong! SADV you suck! And I am out the first chance I get

0
Replies (3)
SADV
SADV's reply26 Feb 2019, 15:00
Official
Hi Norman, firstly, we would just like to apologize for the inconveniences caused. Our team has confirmed that you were contacted this morning regarding the issue. They have also confirmed that your ISP will be going to your property to see if the issue could be resolved. If there is still an issue, we will send our support team out. Please confirm if there is anything else we can assist with.
NW
Norman W's update27 Feb 2019, 14:52
Reviewer Update
I want to thank you for all the great service I received in the last 2 days in this regard. It's a pity that I had to go all the way to the top to get the response I deserved, but at least I am now at the point where I am satisfied with all that was done and all that you are still doing. Thank you
SADV
SADV's reply06 Mar 2019, 15:34
Official
Hi Norman, we are just glad that you got up and running. If you need any further assistance, please let us know.