BJ
Blessing J
1 reviews | Active since Feb 2017
13 Nov 2020, 13:08
SADV is simply the embodiment of incompetence.
The worst I have ever seen. The entire complex hasn't had Internet in 2 weeks in a time when everyone needs to work from home. They haven't kept us updated as to what is the issue and what they are doing about it. When you call the call center it takes not less than 15 minutes to talk to someone. When talking to the person all they tell you is that it's Vumatel's problem and Vumatel tells you it's your ISP. SADV is simply the embodiment of incompetence.
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Replies (3)
SADV's replyOfficial
13 Nov 2020, 14:14Good day, Mr. Jonamu
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. Kindly note that Vumatel has acquired SADV infrastructure from the 1st of April 2020. SADV remain as an ISP.
As per our telephone conversation your request has been escalated to the relevant department for your query to be resolved.
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard
SADV Team.
SADV Team.
SADV's reply13 Nov 2020, 14:14
Official
Good day, Mr. Jonamu
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. Kindly note that Vumatel has acquired SADV infrastructure from the 1st of April 2020. SADV remain as an ISP.
As per our telephone conversation your request has been escalated to the relevant department for your query to be resolved.
We extend our unconditional apology for the inconvenience caused. Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard
SADV Team.
SADV Team.
BJ
Please reach out to SADV and ask them to please cancel the active service for your address.”
Please save me from yourselves.
Blessing J's updateReviewer Update
16 Nov 2020, 11:32Hi,
My issue still hasn't been resolved.
I have sent you guys several requests to cancel my contract with you guys as you haven’t been able to provide internet for 2 weeks.
My issue still hasn't been resolved.
I have sent you guys several requests to cancel my contract with you guys as you haven’t been able to provide internet for 2 weeks.
Can you please cancel it immediately, I need to move over to a new ISP.
My new ISP is struggling to activate my line. This is an email they sent me:
"I, unfortunately, have some sad news, it seems as though the SADV order was not canceled correctly after our conversation on the 13th of November. I tried to place a migration order this morning and got the following notification: " This location has an active service with another ISP. You may not place an order for this address.". I then went ahead and called Vumatel to confirm who the service was active with and they advised that it was active with SADV.
Please reach out to SADV and ask them to please cancel the active service for your address.”
Please save me from yourselves.
BJ
Blessing J's update16 Nov 2020, 11:32
Reviewer Update
Hi,
My issue still hasn't been resolved.
I have sent you guys several requests to cancel my contract with you guys as you haven’t been able to provide internet for 2 weeks.
My issue still hasn't been resolved.
I have sent you guys several requests to cancel my contract with you guys as you haven’t been able to provide internet for 2 weeks.
Can you please cancel it immediately, I need to move over to a new ISP.
My new ISP is struggling to activate my line. This is an email they sent me:
"I, unfortunately, have some sad news, it seems as though the SADV order was not canceled correctly after our conversation on the 13th of November. I tried to place a migration order this morning and got the following notification: " This location has an active service with another ISP. You may not place an order for this address.". I then went ahead and called Vumatel to confirm who the service was active with and they advised that it was active with SADV.
Please reach out to SADV and ask them to please cancel the active service for your address.”
Please save me from yourselves.
SADV's replyOfficial
16 Nov 2020, 12:16Good day, Blessing
Hope this mail find’s you well.
Kindly be advised that our Facebook team have received your query and they are working on it.
Regards,
SADV Team
SADV's reply16 Nov 2020, 12:16
Official
Good day, Blessing
Hope this mail find’s you well.
Kindly be advised that our Facebook team have received your query and they are working on it.
Regards,
SADV Team