JS
Jason S
1 reviews | Active since Dec 2015
05 Jan 2019, 18:49
SADV is Garbage.
Fibre was out for a good part of November and up to about the 13th of December 2018 due to a ****py installation job done of the fibre in Brackendowns Alberton.
Of course I had to pay for this excellent non service I received which I loved while having to use up my 3G data and buy more so that I could work etc
Since then I have had intermittent outages and again today that is the case.
I called MWEB who stated that it must be a SADV problem and that they will log a query. However...SADV do not work on the weekends..so for the rest of the weekend I will again be using up my data until these *****s can fix it again.
I had a 4mb ADSL line before which gave no problems but this 10mg line which was touted as being much better has turned out much worse.
SADV...Extremely disappointed....will continue to post wherever I can about your ****py service until it improves...may even start a website called DUMPSADV.CO.ZA
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SADV's replyOfficial
08 Jan 2019, 08:37Hi Jason, we cannot apologize enough for the inconvenience this has caused. We did realize that our network in Brackendowns was not up to our quality standard and that is why we commenced a maintenance plan, to rectify all issues. This plan was implemented towards the end of November and ran through December. However, maintenance has been complete, meaning your services should be back up and running. Since this is not the case, please could you email us (***), with your details (including physical address) and we will escalate this issue for you and ensure that it is resolved ASAP.
Best regards,
SADV's reply08 Jan 2019, 08:37
Official
Hi Jason, we cannot apologize enough for the inconvenience this has caused. We did realize that our network in Brackendowns was not up to our quality standard and that is why we commenced a maintenance plan, to rectify all issues. This plan was implemented towards the end of November and ran through December. However, maintenance has been complete, meaning your services should be back up and running. Since this is not the case, please could you email us (***), with your details (including physical address) and we will escalate this issue for you and ensure that it is resolved ASAP.
Best regards,