SADV is a NO Go

I would like to clearly state that SADV has given me the worst experience ever.

I am a first time customer who had just moved into my new place. I called to enquire and concluded my contract on the 2nd of March 2020. My router was delivered on the 15th of March. I was helped through setting it up but that only last a couple of minutes.

Between the 15th of March and the 25th of March - I called and emailed almost every single day. The best solution I was given was to login and do the “Quick Setup” process which still was not working. On the 23rd or 24th of March I was helped by Phuti who actually realised that the router I was sent was incorrect hence the awful connection. Whose fault is it and why should I be charged for terrible network?

To make matters worse, you guys decide to increase my free from the 845 that was agreed on the 2nd of March to 955 which apparently communication was sent but I’m saying I never received anything and you guys have NO PROOF. this is a breach of my consumer right.

Do not make the same mistake for anyone considering SADV.

Regards