JR
Jamie R
1 reviews | Active since Aug 2019
20 Aug 2019, 12:51
SADV is a Joke
SADV is playground, Give False Information and there contact center treats there clients like utter garbage. Unfortunately they own the Infrastructure on our area so there is no work around from having them. I feel total sorry for anyone that has to deal with SADV!
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Replies (4)0
Replies (4)
SADV's replyOfficial
20 Aug 2019, 15:53Good day Jamie, we are sorry to hear that your interaction with us has not been positive. What I can tell you is that we have an order for Nicole in Albertsdal. The complex was handed over to our Operations Department today. This is in line with what was communicated to the Trustees, as we said we would be live before the Marketing Day, which is this weekend, on Saturday. Please let us know how we have let you down, so we can rectify it.
Best regards,
SADV's reply20 Aug 2019, 15:53
Official
Good day Jamie, we are sorry to hear that your interaction with us has not been positive. What I can tell you is that we have an order for Nicole in Albertsdal. The complex was handed over to our Operations Department today. This is in line with what was communicated to the Trustees, as we said we would be live before the Marketing Day, which is this weekend, on Saturday. Please let us know how we have let you down, so we can rectify it.
Best regards,
JR
Jamie R's updateReviewer Update
20 Aug 2019, 16:52Yes that is the estimated date on your website and I did see that when I called my isp to contact SADV and was told that the site was going live and we will have to wait another 2 weeks before we will be able to get the installation doen, after my ISP told me this I contacted SADV them self because in the past when I contactedy ISP to find out the date which we where going live, i was 1st told we are live then told in n weeks time then i was told it the 12th august and now 23rd of August + 2 weeks, so I have been told many stories as thus I phoned SADV where I was treated very rudly and was told by the person there is no estimated time on there system to tell me if we going live, then I told her on SADV website it says 23rd we are going live and she bassically told me that means nothing as there is no estimated date. All I want is a date when we going live by meaning going live the date which we can expect phone calls for installation. Thank you for getting back to me.
JR
Jamie R's update20 Aug 2019, 16:52
Reviewer Update
Yes that is the estimated date on your website and I did see that when I called my isp to contact SADV and was told that the site was going live and we will have to wait another 2 weeks before we will be able to get the installation doen, after my ISP told me this I contacted SADV them self because in the past when I contactedy ISP to find out the date which we where going live, i was 1st told we are live then told in n weeks time then i was told it the 12th august and now 23rd of August + 2 weeks, so I have been told many stories as thus I phoned SADV where I was treated very rudly and was told by the person there is no estimated time on there system to tell me if we going live, then I told her on SADV website it says 23rd we are going live and she bassically told me that means nothing as there is no estimated date. All I want is a date when we going live by meaning going live the date which we can expect phone calls for installation. Thank you for getting back to me.
SADV's replyOfficial
20 Aug 2019, 17:30Hi Jamie, we will start contacting customers ASAP for installations, we are just waiting for our Operations Manager to assign somebody from our scheduling team to the site. So you should be contacted within the next several days. Major apologies for the experience so far, we truly hope it improves from here onward.
Best regards,
SADV's reply20 Aug 2019, 17:30
Official
Hi Jamie, we will start contacting customers ASAP for installations, we are just waiting for our Operations Manager to assign somebody from our scheduling team to the site. So you should be contacted within the next several days. Major apologies for the experience so far, we truly hope it improves from here onward.
Best regards,
JR
Jamie R's updateReviewer Update
20 Aug 2019, 17:38Thank you for the swift reply and I truly hope my expeirnce with SADV will be better!
JR
Jamie R's update20 Aug 2019, 17:38
Reviewer Update
Thank you for the swift reply and I truly hope my expeirnce with SADV will be better!