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nolwazi N
1 reviews | Active since Feb 2013
28 May 2021, 15:38
SADV home fibre worst service
SADV has been the worst service ever for home fibre. I was with them for 4 months and all the time I would make monthly payment prior due date , come the 3rd they will disconnect for non payment. In May i sent several requests for cancellation and they responded week later and only for them to tell me about cancellation in end June. Now I will be having no fibre service until they release the line in June. They haven’t even submitted my request for cancellation till now. The worst ever experience. I regret ever taking SADV option. By the way this is a month on month contract.
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nolwazi N's updateReviewer Update
02 Jun 2021, 13:57Dear SADV ,
I’ve been sending emails and you confirmed my cancellation has been processed, but you are not tell me when you will release the line.
Vumatel doesn’t have this request.
When will this like be released. No one is coming back to me.
I am not using your service and now I can’t activate my new service provider.
I’ve been sending emails and you confirmed my cancellation has been processed, but you are not tell me when you will release the line.
Vumatel doesn’t have this request.
When will this like be released. No one is coming back to me.
I am not using your service and now I can’t activate my new service provider.
nN
nolwazi N's update02 Jun 2021, 13:57
Reviewer Update
Dear SADV ,
I’ve been sending emails and you confirmed my cancellation has been processed, but you are not tell me when you will release the line.
Vumatel doesn’t have this request.
When will this like be released. No one is coming back to me.
I am not using your service and now I can’t activate my new service provider.
I’ve been sending emails and you confirmed my cancellation has been processed, but you are not tell me when you will release the line.
Vumatel doesn’t have this request.
When will this like be released. No one is coming back to me.
I am not using your service and now I can’t activate my new service provider.
SADV's replyOfficial
02 Jun 2021, 16:37Hi Tamara.
Thank you for chatting to me earlier.
As dicussed, your line has been released from our side and Vumatel will release the line at the end of this month, 30 June 2021.
You will be receiving an email from Siboniso from our offices shortly who will be handling the cancellation until completion.
Regards
Shouneez
Thank you for chatting to me earlier.
As dicussed, your line has been released from our side and Vumatel will release the line at the end of this month, 30 June 2021.
You will be receiving an email from Siboniso from our offices shortly who will be handling the cancellation until completion.
Regards
Shouneez
SADV's reply02 Jun 2021, 16:37
Official
Hi Tamara.
Thank you for chatting to me earlier.
As dicussed, your line has been released from our side and Vumatel will release the line at the end of this month, 30 June 2021.
You will be receiving an email from Siboniso from our offices shortly who will be handling the cancellation until completion.
Regards
Shouneez
Thank you for chatting to me earlier.
As dicussed, your line has been released from our side and Vumatel will release the line at the end of this month, 30 June 2021.
You will be receiving an email from Siboniso from our offices shortly who will be handling the cancellation until completion.
Regards
Shouneez