SADV - Fibre Connection

SADV are the only Fibre provider in my area. I app**** for a Fibre connection in November 2020. To date I have not yet had my black box and router installed. The support call Centre always advises that the Technician will call to arrange the installation but no one calls. I call the support call Centre weekly and am told the same story all the time. I have tried to escalate my issue but have got no response from anyone else at SADV. I was invoiced in January 2021 despite no service being offered. It’s a pity there are no other service providers in our area. If I could give them a zero rating I would as they have been very poor in handling my Fibre connection application.