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Cailen B
1 reviews | Active since Jan 2019
18 Nov 2019, 23:31
SADV cant keep my fiber online
SADV has supp**** fiber to my area for almost over a year now. Each month it's a massive struggle to just keep my line up and stable for about a week before it goes down again and this is a repeating process. Brackendowns (the area in which I live in) has so much down time with fiber that Telkoms copper is better than their fiber because at least it stays on for longer than a month. I can't even count how many times my fiber has been off this past year.
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Replies (10)
SADV's replyOfficial
19 Nov 2019, 09:21Hi Cailen, major apologies for the downtime experienced. Unfortunately, we bought the network and then had to do an upgrade of the network, after which we have then had numerous issues in the area due to vandalism as well as breaks caused by the Municipality. We are trying to keep the network as stable as possible and are putting in measures to prevent vandalism and improve response times on breaks.
SADV's reply19 Nov 2019, 09:21
Official
Hi Cailen, major apologies for the downtime experienced. Unfortunately, we bought the network and then had to do an upgrade of the network, after which we have then had numerous issues in the area due to vandalism as well as breaks caused by the Municipality. We are trying to keep the network as stable as possible and are putting in measures to prevent vandalism and improve response times on breaks.
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Cailen B's updateReviewer Update
19 Nov 2019, 09:46How long will this upgrade to the network take. It would be great if SADV could notify our ISP’s beforehand.
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Cailen B's update19 Nov 2019, 09:46
Reviewer Update
How long will this upgrade to the network take. It would be great if SADV could notify our ISP’s beforehand.
SADV's replyOfficial
19 Nov 2019, 10:03Hi Cailen, the upgrade was completed last year already and all ISPs were notified of all maintenance schedules.
SADV's reply19 Nov 2019, 10:03
Official
Hi Cailen, the upgrade was completed last year already and all ISPs were notified of all maintenance schedules.
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Cailen B's updateReviewer Update
19 Nov 2019, 10:51My question still stands as to why my fibers down for the 4th time this month?
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Cailen B's update19 Nov 2019, 10:51
Reviewer Update
My question still stands as to why my fibers down for the 4th time this month?
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Cailen B's updateReviewer Update
21 Nov 2019, 15:37Fiber is down again for the 3rd time this week. 5th time this month. This is unacceptable and I would not recommend their service at all as they can't keep my service up.
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Cailen B's update21 Nov 2019, 15:37
Reviewer Update
Fiber is down again for the 3rd time this week. 5th time this month. This is unacceptable and I would not recommend their service at all as they can't keep my service up.
SADV's replyOfficial
22 Nov 2019, 08:45Hi Cailen, we did escalate this after we received your latest message. A team was due to be dispatched late yesterday afternoon. They informed us that your services were restored as of just after 5pm yesterday. Apologies for the inconvenience.
SADV's reply22 Nov 2019, 08:45
Official
Hi Cailen, we did escalate this after we received your latest message. A team was due to be dispatched late yesterday afternoon. They informed us that your services were restored as of just after 5pm yesterday. Apologies for the inconvenience.
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Cailen B's updateReviewer Update
22 Nov 2019, 13:33Fiber is offline again. I do not want to sit without internet this weekend. Get this fixed it's pathetic.
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Cailen B's update22 Nov 2019, 13:33
Reviewer Update
Fiber is offline again. I do not want to sit without internet this weekend. Get this fixed it's pathetic.
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Cailen B's updateReviewer Update
22 Nov 2019, 17:34It's after 5 pm and here I am sitting without fiber. What a pathetic company. Why do you supply fiber when you can't keep it on. Your 99,5% uptime that is advertised on your website is an absolute joke and a lie.
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Cailen B's update22 Nov 2019, 17:34
Reviewer Update
It's after 5 pm and here I am sitting without fiber. What a pathetic company. Why do you supply fiber when you can't keep it on. Your 99,5% uptime that is advertised on your website is an absolute joke and a lie.
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Cailen B's updateReviewer Update
22 Nov 2019, 19:40Fiber is back online. Hopefully it stays like this.
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Cailen B's update22 Nov 2019, 19:40
Reviewer Update
Fiber is back online. Hopefully it stays like this.
SADV's replyOfficial
25 Nov 2019, 16:02Hi Cailen, we glad to hear that you were back up for the weekend. Please in future, log a ticket with HomeConnect and they will escalate to us.
SADV's reply25 Nov 2019, 16:02
Official
Hi Cailen, we glad to hear that you were back up for the weekend. Please in future, log a ticket with HomeConnect and they will escalate to us.