NJ
Nicky J

1 reviews | Active since Oct 2015

04 Mar 2021, 16:12

SADV - CANCELLATION RANSOM

I signed with SADV in December 2020. The first month was fine, no worries. second month, debit order didn't go off. Had to phone and then it was rectified. This month, debit order didn't go off again. Phoned again, was told I need to make a manual payment as something went wrong. I confirmed, TWICE, that a manual payment has to be made. So I made the payment on the afternoon of 02/03/2021. Come midnight, the debit order goes off. This pushed me into an overdraft with my bank, who actually charged me the full monthly credit fee for a day. Phoned SADV, I have to get the bank to reverse the debit order as refunds take 14 days. So phoned the bank, they charge me again to reverse the debit order that pushed me into the overdraft in the first place. So I decided to cancel with SADV. Sent the cancellation on the 4th of March, and was informed that because it wasn't sent on the 1st, the notice month is April. Almost all the companies I know of that has contract facilities gives at least 4 days leeway in cancellation requests, most give until the 7th. I HAVE to pay for April and they will not release the line before that, even if I make a cancellation payment on the 4th of March. So basically they are keeping my line with Vumatel hostage because I no longer want to use their service. Typical new South Africa company, and I will warn anyone and everyone not to use them.

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Replies (2)
NJ
Nicky J's update06 Mar 2021, 18:05
Reviewer Update
UPDATE: And guess what? They suspended my account today (Saturday) because the debit order was unpaid. What the hell??!!
SADV
SADV's reply08 Mar 2021, 13:10
Official
 Good day Nicky Thanks for reaching out to us about this.  
Please accept our sincere apologies for the inconvenience you may have experienced we really appreciate your patience and understanding 
As per our conversation, your cancellation extension has been approved, as discussed the cancellation will be extended and effectively cancelled at the end of May 2021. Please feel free to contact us at *** ,if you may require any further assistance, we will be happy to assist you with any of your queries. 

Kind Regards
The SADV Team