LP
Letitia P

1 reviews | Active since Dec 2015

06 Mar 2021, 09:38

SADV and Vumatel not a good WiFi choice.

Since these two Companies merge things have gone down hill, wifi is off twice a week at times ever since week for the last two months, SADV consultants are Amazing and helpful, we pay for Wi-Fi and we not getting it, once it took 50min to get through and resolve a reconnection problem after WiFi came back, it cost alot of money every week having to call and get the problem resolved and our monthly subscription is increasing with these ongoing issues. I have mentioned the ongoing problem, it keeps continuing, just this morning along wi-fi dipped again and much much slower compared to two months ago.

If you thinking of these two companies, reconsider, unless you want to Make calls every week and this is stressful for people working from home.

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Replies (1)
SADV
SADV's reply12 Mar 2021, 12:51
Official
Good Day Letitia, 

We are sorry to hear about the poor experience you have had with us.  We will aim to improve our communications with regards to providing accurate timelines for faults. We do apologize for the terrible service you have experienced in the past. Please feel free to contact us at *** , we will be happy to assist you with any of your queries. 

Kind regards,
The SADV Team