SADV and MWEB useless

I would just like to share my experience with this company. To give some background, I had my fibre installed at the start of November. It took 2 weeks from installation to get me sorted out and connected!!!! Firstly not acceptable.

The connection was good up until November 20th at which time I was disconnected. Subsequently I received notification that the line (which they installed) did not meet their “quality specs”.

I then received notification that due to their faulty installation, I would not have internet/ fibre until at least November 30th.

November 30th came and went and still no connection. When I attempted to call the company, I was placed on hold for 30+ minutes and told to leave a message. I then sent an email and am still awaiting a reply.

The company did send a ****ty “update” email stating some random dates when the repair was supposed to happen but have not communicated since. Also, their “technical agents” provide different dates when the repair is supposed to be completed, no consistency and no commitment to a date.

I suppose this post won’t reconnect me any sooner but I sincerely hope that in your area, you don’t have SADV as a infrastructure provider as you will have endless problems and excuses. These people cannot even provide a reconnect date.

It’s sad in this day and age that you have to beg service providers to provide actual service for the hard earned money you are paying.

MWEB also is completely useless as they blame SADV and ask me.... the customer if I have an update on status. Need I say more