SR
Salome R

1 reviews | Active since Sept 2019

17 Apr 2020, 17:44

SADV and Bebroadband ****

I write this review with devastation and total frustration from SADV! I was supposed to be connected in February but I was not even after numerous requests for connection. I then got a call today that my connection is back on.... this was through bebroadband, i was then told that I will start to be billed pro rata as of today(17th April 2020) I requested that it should be not activated until the Pandemic situation normalizes as I have already relocated and I am stuck in a different province as to where I am being serviced. I contacted Bebroadband managing director and he told me that SADV does will not take this in consideration as they will demand a full payment or R1550 for cancellation. I further stipulated that i am not cancelling but requesting that they do not activate the service until the Pandemic normalizes because I was never connected from February and they only decide to activate it today and I must jump and pay.

This is totally unacceptable and I would like to get this matter resolved With fairness and equality. I was able to be patient for them from February till now I would really appreciate if they appreciate if they award me the same patience.

But for now I am having a bad service from SADV and Bebroadband And they are just taking advantage

0
Replies (1)
SADV
SADV's reply20 Apr 2020, 07:26
Official
Hi Lebo, we are sorry to hear that this has been such a frustration to you. We completely understand the situation and will certainly wait to activate your line. Unfortunately, this communication you mentioned above has not come from SADV but rather from BeBroadband and needs to be taken up with them, as saying that we "will not take this in consideration" and charge a cancellation fee, is simply not true. Please tell BeBroadband to speak to their SADV Account Manager and we are sure it will be sorted out within minutes.