SADV a clueless Service Provider 😑 - riding Fiber wave. No service except on- boarding

I have on several occasions made contact on the SADV WhatsApp platform for resolving issues I may have on my Fibre as they are an ISP on Vumatel's network. It seems this company's main objective is to see, how long they can make you wait as call center consultants before you break from sheer frustration.

The minimum amount of waiting time I've experienced us atleast 2 hrs, where today has bee. A record 12hrs 11min..... and counting. The worst part will be when in the middle of your sleep when you're completely exhausted and have forgotten about the problem, you'll get an agent texting you.

For some reason when they get a hold of you, there still isn't much help they offer.

Can't resolve issues, can't assist with payment, or anything really.

Question is why do they even exist in the space?