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ZJ
Zaidah J

1 reviews | Active since Apr 2020

10 Apr 2020, 15:36

SADV

I wish i could give less than 1 star for this honestly!!! I am so F*#cking irritated !!started my fibre contract with SADV and Vodacom a year ago and literally LITERALLY every week or every second week I am OFFLINE!!!!!!!!! they knew about this problem before the lockdown and now when i need my Fibre the most to work from home guess what! No fibre. They do not call back, they do not answer queries, they do not answer messages on twitter or tweets i have proof of this(only a couple of days later will they answer) When you try and call their offices getting through to an actual person in Support is almost impossible!! How much of my airtime do I have to waste calling you guys just so you can fix a service I am paying for every month! YOU ARE WASTING MY HARD EARNED MONEY. No update as to when the Fibre will be back Vodacom cannot help in any way because the problem is with SADV. YOU GUYS ARE THE WORST! Actually why are you even in business when you aren't even able to provide a proper service? Going on 3 days no without any fibre, last week i was off for a day, the week before that i was off for 3 days.. I am sick and tired of this. I do not even have a reference number for SADV why?????? Because I cannot get thorough to a Human Being!!!

0
Replies (2)
SADV
SADV's reply14 Apr 2020, 10:23
Official
Hi Zaidah, we are sorry to hear that you are offline during the critical "work-from-home" period and that you have not been assisted. We are aware of the Tweets and have said in response to them that if we needed to assist, then we would. However, your ISP had responded and said they were assisting you. Kindly note that the last ticket logged by your ISP was on Twenty Six March, to which our team responded confirming the link was up on our side on Twenty Seven March. We have, however, noted that you reside in a complex that has a few issues in the past few weeks. Unfortunately, there have been some breaks on our backhaul provider's network, which we, unfortunately, have no control over. We then had an outage on our network and sent our contractors to investigate immediately. Once rectifying the issue, we asked for a full report on the network in the complex and based on that feedback, have decided to run maintenance on the fibre network this month. The maintenance will run from Eleven PM on Twenty April and will be concluded by Seven AM on Twenty One April. This will be to fix any current issues, so that the network runs optimally again. We are truly sorry for all the inconvenience this has caused you during this time!
ZJ
Zaidah J's update23 May 2020, 11:40
Reviewer Update
Thank you... However the fibre has been off again for the past 4 days I'm honestly losing hope in you guys really.. it's like nobody cares