SM
Sifiso M

1 reviews | Active since Apr 2020

24 May 2020, 20:27

SA Digital Villages has ********** Service !!!

I ordered 50 mbps fibre directly from SADV. The installation was done, however I've been waiting for over a month and a half for anyone to contact me regarding delivery of a router.

I'd be more accepting if I received a call and the delivery was scheduled in 2 weeks or similar. However, I've received no communication at all.

I've called the sales team and support staff numerous times per week for assistance - they subsequently put me on hold for 30-45min (and still no resolution) - except to say the obligatory "we'll follow up" - then NOTHING for days; until I call again.

I've exhausted all options, I even wrote to the CEO. And ofcause, no response.

They are **********!!!

Sifiso

0
Replies (1)
SADV
SADV's reply22 Jul 2020, 01:02
Official
Hi, Sifiso
My sincerest apologies for the inconvenience caused but I'm glad to see that our teams were able to resolve this.
I hope that you have been enjoying your fibre-fast internet.