AI
Albert I
1 reviews | Active since Jan 2020
26 Jan 2020, 14:50
SA digital village
Been waiting for almost a month now. The Fibre is already installed and they just need to drop off a ONT. I understand they had a service break till the 13th of Jan but the bulk of their new costumers will be in December and January. Someone should have thought about it
If I'm honest I'm mainly writing a review hoping I also get a reply and some service
Helpful (0)
Replies (7)0
Replies (7)
SADV's replyOfficial
27 Jan 2020, 09:14Good day Albert, we are sorry to hear that you have not been contacted yet. Please note that unfortunately, our shutdown is forced as our contractors go on a shutdown and they do the bulk of our installations for suburbs. Complexes do also not allow installations, as it is the holiday period and they do not like our teams on site over that time. However, installations have resumed. Please could you provide the name (or address) the order was placed for, as we cannot locate anything under your name. You can private reply with the details. Apologies again for any inconvenience caused.
SADV's reply27 Jan 2020, 09:14
Official
Good day Albert, we are sorry to hear that you have not been contacted yet. Please note that unfortunately, our shutdown is forced as our contractors go on a shutdown and they do the bulk of our installations for suburbs. Complexes do also not allow installations, as it is the holiday period and they do not like our teams on site over that time. However, installations have resumed. Please could you provide the name (or address) the order was placed for, as we cannot locate anything under your name. You can private reply with the details. Apologies again for any inconvenience caused.
AI
Albert I's updateReviewer Update
27 Jan 2020, 10:12Thank you I understand I'm just a bit frustrated because in the meantime I have had to rely on mobile data packages. And with no idea of a time like it's impossible to plan ahead.
The order is under Gerrit Idema and it's in Estantia nr3
The order is under Gerrit Idema and it's in Estantia nr3
AI
Albert I's update27 Jan 2020, 10:12
Reviewer Update
Thank you I understand I'm just a bit frustrated because in the meantime I have had to rely on mobile data packages. And with no idea of a time like it's impossible to plan ahead.
The order is under Gerrit Idema and it's in Estantia nr3
The order is under Gerrit Idema and it's in Estantia nr3
SADV's replyOfficial
27 Jan 2020, 14:09Hi Albert, the team has confirmed that they will contact you within the next two days to schedule your installation. Apologies for any inconvenience caused by the delay!
SADV's reply27 Jan 2020, 14:09
Official
Hi Albert, the team has confirmed that they will contact you within the next two days to schedule your installation. Apologies for any inconvenience caused by the delay!
AI
Albert I's updateReviewer Update
29 Jan 2020, 16:44It's been 2 days now. And still no call. Ive had to plan my life around the fact that I might get a call and I know that if I miss it I'll propably have to wait another week.
AI
Albert I's update29 Jan 2020, 16:44
Reviewer Update
It's been 2 days now. And still no call. Ive had to plan my life around the fact that I might get a call and I know that if I miss it I'll propably have to wait another week.
SADV's replyOfficial
29 Jan 2020, 16:59Hi Albert, you will be contacted within the next few minutes. Apologies about that!
SADV's reply29 Jan 2020, 16:59
Official
Hi Albert, you will be contacted within the next few minutes. Apologies about that!
AI
Albert I's updateReviewer Update
10 Feb 2020, 16:45To whomever is in charge of the Hellopeter account for SADV.
I really appreciate your help and you've been the only good experience so far in trying to get an internet connection.
Unfortunately I'm still not connected and the hold up once again seems to be the company you are working for. I need a proof of installation sent to MWEB for them to activate my account.
I've tried everything and spent more than R100 airtime on the phone trying to get this sorted out. Can you please try and follow through on this as I don't have the time, energy or money anymore to keep on fighting this fight.
Regards
Albert
I really appreciate your help and you've been the only good experience so far in trying to get an internet connection.
Unfortunately I'm still not connected and the hold up once again seems to be the company you are working for. I need a proof of installation sent to MWEB for them to activate my account.
I've tried everything and spent more than R100 airtime on the phone trying to get this sorted out. Can you please try and follow through on this as I don't have the time, energy or money anymore to keep on fighting this fight.
Regards
Albert
AI
Albert I's update10 Feb 2020, 16:45
Reviewer Update
To whomever is in charge of the Hellopeter account for SADV.
I really appreciate your help and you've been the only good experience so far in trying to get an internet connection.
Unfortunately I'm still not connected and the hold up once again seems to be the company you are working for. I need a proof of installation sent to MWEB for them to activate my account.
I've tried everything and spent more than R100 airtime on the phone trying to get this sorted out. Can you please try and follow through on this as I don't have the time, energy or money anymore to keep on fighting this fight.
Regards
Albert
I really appreciate your help and you've been the only good experience so far in trying to get an internet connection.
Unfortunately I'm still not connected and the hold up once again seems to be the company you are working for. I need a proof of installation sent to MWEB for them to activate my account.
I've tried everything and spent more than R100 airtime on the phone trying to get this sorted out. Can you please try and follow through on this as I don't have the time, energy or money anymore to keep on fighting this fight.
Regards
Albert
SADV's replyOfficial
10 Feb 2020, 17:24Hi Albert, we are so sorry to hear that you have not been connected as of yet. We just followed up with our scheduling team and an email has now been sent to MWEB, to confirm the installation and that your services are up and running on our side.
SADV's reply10 Feb 2020, 17:24
Official
Hi Albert, we are so sorry to hear that you have not been connected as of yet. We just followed up with our scheduling team and an email has now been sent to MWEB, to confirm the installation and that your services are up and running on our side.