******* service
Whenever there are outages or "technical diffculiltes" as they say, SADV never informs customers. We always have to phone them which I find unacceptable. Absolutely useless customer service-
Helpful (0)
Replies (6)0
Replies (6)
SADV's replyOfficial
07 May 2020, 10:35Hi Ronnie, for every outage we experience on the network or for any scheduled maintenance, communication is sent out. Please note that this communication is sent to SADV ISP customers as well as all ISPs. ISPs then relay to their customers, as per our agreement with them. Please advise who your ISP is?
SADV's reply07 May 2020, 10:35
Official
Hi Ronnie, for every outage we experience on the network or for any scheduled maintenance, communication is sent out. Please note that this communication is sent to SADV ISP customers as well as all ISPs. ISPs then relay to their customers, as per our agreement with them. Please advise who your ISP is?
's updateReviewer Update
07 May 2020, 10:55I do not receive any communication from SADV neither MWEB. Never have, and still don't. I have asked SADV via email what the issue is and no response. ref
***
***
's update07 May 2020, 10:55
Reviewer Update
I do not receive any communication from SADV neither MWEB. Never have, and still don't. I have asked SADV via email what the issue is and no response. ref
***
***
's updateReviewer Update
08 May 2020, 12:20So no feedback?? Emails are also ignored...
's update08 May 2020, 12:20
Reviewer Update
So no feedback?? Emails are also ignored...
SADV's replyOfficial
08 May 2020, 12:35Hi Ronnie, as an MWEB customer, you need to confirm outages or support related issues with them, as they act as your first line support. You are more than welcome to phone our call centre for clarity, however, MWEB is your first line. If you have a ticket, please private reply to us with the ticket number, as general rep**** block out the numbers.
SADV's reply08 May 2020, 12:35
Official
Hi Ronnie, as an MWEB customer, you need to confirm outages or support related issues with them, as they act as your first line support. You are more than welcome to phone our call centre for clarity, however, MWEB is your first line. If you have a ticket, please private reply to us with the ticket number, as general rep**** block out the numbers.
's updateReviewer Update
08 May 2020, 12:59I would just like to know why I am not getting info from sadv as stated in your initial reply? You say it is always sent out by you, but i never get anything
's update08 May 2020, 12:59
Reviewer Update
I would just like to know why I am not getting info from sadv as stated in your initial reply? You say it is always sent out by you, but i never get anything
SADV's replyOfficial
08 May 2020, 13:31Hi Ronnie, we send it to our SADV ISP customers (your ISP is MWEB not SADV) as well as all the ISPs on the network. The ISPs (like MWEB) then need to pass that on to their customers. So you wouldn't receive it from us, but should receive updates from MWEB.
SADV's reply08 May 2020, 13:31
Official
Hi Ronnie, we send it to our SADV ISP customers (your ISP is MWEB not SADV) as well as all the ISPs on the network. The ISPs (like MWEB) then need to pass that on to their customers. So you wouldn't receive it from us, but should receive updates from MWEB.