Refusing with Refunds

I am deeply disappointed with the service I received from SADV. After experiencing a duplicate payment error on my banking app, I immediately reached out for assistance but encountered numerous challenges. The contact details on the website were unresponsive, no agent assisted me via WhatsApp, and the online chat platform was unhelpful, simply stating that refunds were not possible. Despite making it clear that the duplicate payment was an error and requesting a refund, I was informed that the payment would instead be converted into an extended subscription of 56 days, which I did not agree to. There was no signed agreement or clause stipulating this policy. I rely on these funds for other expenses and find it unacceptable that SADV refuses to issue a refund for the extra 30 days paid. This experience has been incredibly frustrating, and I would not recommend their services to anyone.