Refund not paid

The worst fibre company to deal with. Gave them notice on 1 October that I’m cancelling my services with them for November. They went ahead and debited my account for November. Been asking for my refund and I was told it was going to reflect in my account last week Thursday 11/11/2021. It still has not reflected. I have wasted my time and airtime for over 90min between the 3rd and now trying to get my refund. What an extremely *********** company with poor service. I wouldn’t recommend anyone to use them