1 reviews | Active since Oct 2015
Refund Nightmare
I am writing this frustrated as hell I have been holding on the line for 35mins and did not get the assistance I'm holding for, and have been sent from pillar to post by *********** customer service agents who seem like they are not sure what I'm calling about and I have been asked and told the same thing over and over again for a mere R399 refund. If opening an account with them was as difficult as getting your refund I would have never even started with you guys..Poorest service I have ever encountered tjeer.
1st with the information I got from their website to make payment on their Standard Bank account which they dont know about 2nd then when you call they tell you to send an email with P.O.P after that they promise that your refund will be processed in 14 to 21 working days then when you call for a follow-up the next agent doesn't have any idea what or when the refund was requested and promise to call you back which never happens so now it been almost 2months waiting for a refund. If I can only get my refund then close my account i will be the happiest
Hope this mail finds you well.
Kindly be advised that your request have send escalated to our Accounts Department, please accept our sincere apologies for the inconvenience you may have experienced.
Kind Regards
Matumelo
Hope this mail finds you well.
Kindly be advised that your request have send escalated to our Accounts Department, please accept our sincere apologies for the inconvenience you may have experienced.
Kind Regards
Matumelo
Its me again its been a month and 5days since i last heard from Supersonic and there is still no feedback on my refund no messages of update with the query i have with them and calls not answered. So I really dont know what needs to be done to get my refund for goodness sake that is all i need from your guys.
I do not need to hear the issue has been escalated i need my money into my account as i have provided all the information needed. Tuuuuuuuuuu!!!!!!!
Its me again its been a month and 5days since i last heard from Supersonic and there is still no feedback on my refund no messages of update with the query i have with them and calls not answered. So I really dont know what needs to be done to get my refund for goodness sake that is all i need from your guys.
I do not need to hear the issue has been escalated i need my money into my account as i have provided all the information needed. Tuuuuuuuuuu!!!!!!!