Refund!!!!!

I made payment via the SADV website on 20th August and my services were still reconnected. I then called SADV on the 22nd and was advised that the payment was not reflecting on the Vumatel account but on SADV account and I need to send Proof of payment so that they can refund me and I make the payment via easy pay.

I sent the POP via WhatsApp, Facebook and emailed the accounts department. No response. I then called again and the agent said I must send the POP again and the refund will be processed by Friday. Friday came and went with ko communication or refund. On Sunday I spoke to an SADV agent on Facebook, they called me yesterday and assured me that the refund will be processed by 2pm yesterday (Monday 5 September), and she will contact me afterwards. She even asked me to make another payment so I can have my services reconnected while waiting for the refund. I told her I will dojo such thing. I will just wait for the refund.

Till now there is no refund and no communication from anyone at SADV.