Quick to take your money!

Have always had great service from SADV, but my connection was down for more than half of July (I reported the issue on the 5th and it was only fixed on the 22) the fault was on their side and no fault of my own, after numerous mails to them asking for a pro rata credit for the 17 days it was down I have still not received any credit yet they invoice me immediately each and every month. I was paying R699 for an uncapped line, I feel that I should be reimbursed for the 17 days for which I paid for a service I did not receive, this would amount to R383.32

On-top of all of this I was told that the technicians don't work after hours so I had to take of work for them to come round to asses the issue, no one came on the agreed date and time so I took off work for nothing...